Pet Peeves!

I think I have acquired some pet peeves since I have been working at this job.  It is a change from my other job where I was mostly behind the scenes.  I deal more with people now, pissed off people who think the bank has wronged them in some way and now we owe them something.  A few years ago when we approved their loan they were chanting our praises.  I just want to say this up front...I work for a state chartered bank so before you go thinking I work for a bank that did all the shady lending and the shady foreclosures... that is just not the case.  So anyway back to what I was saying about pet peeves... i have a few:

1. Talking over me or interrupting me.  I have become much more hostile about this lately.   Before this job I would just stop talking.  Now I would like to tell them to shut the hell up and let me finish my sentence... but since that would probably get me fired, instead I just let them interrupt and when they are done... i politely ask them if they are finished so I can go back and finish what I was saying.  If they do it again i just continue to talk over them and tell them to let me finish because obviously they are retarded and need a little guidance.

2.  Answering a question I did not ask you.  I want to get some duct tape to have on hand at my desk for the next eavesdropper who answers a question I did not ask them.  Today, I did it... i finally looked at this girl who frequently does this and who has no idea what we are talking about because sometimes she does not even let me finish my question... I asked her if her name was Sue (names have been changed & who cares really) because I was talking to Sue.  She got mad and went back to her desk.  I am usually not mean like that but I had finally had enough.

3.  Swearing or hanging up on me.  When I am calling to see if they need assistance getting their finances back in order.  When I am calling to help them stay in the home vs. sending them to foreclosure... They better not  swear at me or hang up on me.  I realize they may have me confused with a bill collector so I cut them a little slack the first time...but if I have to listen to them swearing and yelling I am more prone to follow the guidelines and send them to foreclosure...why should I have to play nice with an asshole. 

I feel the only logical solution to all my pet peeves is getting an ip-phone application for my work phone.  Now I don't know why our phones are called IP phones but they can simply name this application the IP-Taser.  I want different settings on it... like mild, medium and asshole.  That way if I am on the phone with someone and they irritate me I can just choose a setting and solve the problem.